DELTA’s Dispatch Services unit provides a comprehensive range of equipment and services related to infrastructure owners. This includes metering equipment and providing meter reading services to electricity retailers, gas retailers and potable water suppliers, as well as the provision of a range of other field services to organisations and contractors.

Work is co-ordinated through DELTA’s in-house dispatch centre. Service requests are sent to field staff using an automated dispatch system, and received on a variety of wireless hand-held devices such as laptops, PDAs, or tablets. This means that accurate instructions are sent out immediately to staff, who can them respond in real-time with details of the work undertaken, and verification that the job is complete.

Customer organisation’s databases can be updated automatically, in real-time, with job-specific information such as status, serial numbers, readings of installed equipment, and amendments to access details. This dispatch system automatically generates key performance indicators, enabling measurement of performance against contracted service levels.

The dispatch system and the skills required to effectively manage an extensive network of field staff, are available to manage any kind of field-based inspection, installation, repair, and maintenance work.

Capabilities Metering equipment leasing for water, electricity and gas Management of metering assets Meter reading services Revenue assurance Field services; routine inspection, maintenance and fault response

Resources Wireless electronic real-time work dispatch system Software for optimisation and management of routine scheduled meter reading and other routine maintenance field activities Extensive network of field staff and contractors Specialist in-house IS and technical support EGR Class A & B meter testing laboratory Skilled metering technicians and engineers National network of customer service staff Second largest independent provider of metering assets